Privacy policy

PRIVACY POLICY (DPDP ACT + GDPR READY)

Last Updated: 09/11/2025

We value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information:

A. Personal Data

- Name
- Email address
- Phone number
- Billing & shipping address

B. Automatically Collected Data

- IP address
- Browser/device information
- Cookies & browsing behaviour
- Pages viewed, links clicked, session data

C. Payment Information

- Managed securely by payment gateways (Razorpay, Stripe, Shopify Payments).
- We do not store your card details.

2. How We Use Your Information

We use your data for:

- Processing orders
- Shipping & delivery updates
- Providing customer support
- Sending marketing emails (only if you opt in)
- Improving website experience and analytics
- Preventing fraud or misuse

3. Cookies

We use cookies to:

- Improve user experience
- Save your cart
- Track analytics
- Show personalised recommendations

You can disable cookies in your browser settings.

4. Data Protection & Security

We follow strong security practices:

- Encrypted server communication
- Secure payment gateways
- Limited staff access
- Compliance with Indian DPDP Act and GDPR principles

5. Sharing Your Data

We do not sell your personal data.

We may share information only with:

- Courier partners
- Payment gateways
- Email/SMS service providers
- Website hosting providers
- Legal authorities (if required)

These partners follow strict data protection protocols.

6. Your Rights

Under the DPDP Act & GDPR, you have the right to:

- Access your data
- Update or correct information
- Request deletion
- Opt-out of marketing emails
- Withdraw consent
- Request a copy of your stored data

To exercise your rights, contact us at: support@cobukifoods.com

7. Data Retention

We store customer information only as long as necessary for:

- Order fulfilment
- Legal purposes
- Customer support
- Operational needs

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

9. Updates to Policy

We may update this Privacy Policy. The revised date will be mentioned at the top.